vivid seats refund

Below you will find the full Sales Terms, which include but are not limited to, the specific items below that we are highlighting for you: Vivid Seats acts as a ticket marketplace. Vivid Seats's third-party sellers list and sell the tickets. Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. Where is it? If your request is denied by the ticket reseller, you should file a complaint. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Vivid Seats Property without the express written permission of Vivid Seats. State arbitration laws do not govern in any respect. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. Hopefully, the pandemic is a once-in-a-lifetime event, and multiple postponements like this will never happen again. No, Vivid Seats will not grant you a refund for postponed events. Special Delivery at least one (1) hour before the scheduled event. 1-833-321-1231 Our app can even help you lower your bills. 2023 Vox Media, LLC. The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. 2021 Vivid Seats Ltd. All rights reserved. Our goal is to make your search and purchasing experience as easy and efficient as possible. The two disgraced men have both been sentenced for sex crimes. Vivid Seats allows refunds under specific conditions. We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. . Its also about credit card disputes and when to use them. But a couple of days before, the venue canceled the show. We are dedicated to making sure every customer is satisfied. They tried looking for another ticket, but since it was very last minute (literally like.minutes before the show) I asked for a refund and they issued it within the next day. Thanks for your patience. NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. For postponed events, you will need to hold onto your tickets for now, As always, we encourage customers to follow our. Discover asked the company for details of the transaction and the company sent Discover a copy of the credit card transaction. Vivid Seats will provide you with a form to complete. When will I receive my 110% Rewards Cash loyalty credit? Newport Folk Festival has been canceled, but you have three options for what to do with your ticket, according to its website. Because the beginning of the MLB season has been postponed, SeatGeek will refund canceled spring-training tickets. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. You and ticket resellers also agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law. If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. During the pandemic, ticket sellers played word games, saying they were simply rescheduling their performances. If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. He paid Vantage $18,536. Do Vivid Seats Offer Refunds for Postponed Events? If the event organizer or performing artist cancels an event, you can request compensation for your ticket. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. You agree that you will not attempt to evade, avoid, or circumvent the limitations on your entitlement to a full or partial refund set forth in these conditions of sale. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. (the "Settlement Class" or "Settlement Class Members"). From among the persons who have been approved on both lists, and in accordance with the designated order of mutual preference, the AAA shall invite the acceptance of an arbitrator to serve. We'll help get you there, and give you peace of mind. If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Users may not use any Vivid Seats Property in connection with any product or service that is not offered by Vivid Seats, in any manner that is likely to cause confusion with Vivid Seats' business, or in any manner that disparages Vivid Seats. So, first and foremost, please look for (and look to) this email notice. Opting Out: You can choose to reject this agreement to arbitrate. FAQs. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. When attending an event, you may be required by the venue or event organizer or such partys agent to sign a waiver or other legal document in order to gain access to the venue. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. See ourPrivacy Policyfor how we treat your data. Digitally transferred tickets will not be accepted when the next Foo Fighters concert tour opens at Bank of New Hampshire Pavilion in Gilford. You will be receiving an email notification from the ticketing company when the show is rescheduled, along with information on how to request a refund should you choose not to attend the rescheduled event. If you purchased your ticket from Telecharge and the event has been suspended or canceled, Telecharge will email you with instructions on how to exchange or refund your tickets, according to its website. But six months later, Discover found that the charge was valid. Livid With VividHow To Demand a Vivid Seats Refund. Governing Law: The Federal Arbitration Act (FAA) governs this agreement to arbitrate in all respects. Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. Wheres my airline ticket refund from GotoGate? 1 in the ticketing category on Newsweek's list of Best Customer Service in both 2020 and 2021. Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. You can choose between a travel credit or full cash refund. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. Wondering what else DoNotPay has up its sleeves? Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. One of them is about the companys ownership. PLEASE NOTE: A valid and physical form of identification indicating that they are at least 21 years old must be presented. Presumably company records will be used for verification. Unfortunately, no. The settlement was initially agreed to between Vivid Seats and . Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced April 13, 2020 . The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Vivid Seats is giving customers a choice: they can get a refund on their ticket price for any canceled or postponed event, or they can get a voucher good for 120% of the value of the ticket. After Dax Shepard asked her about her musical chairs relationship situation. . How Tyrel Jackson Williams Brought TikTok Cringe to, Its sort of a newer version of the L.A. actor ride that Kyle is on the first two seasons, but its worse.. Due to the unique nature of SXSWs business, where we are reliant on one annual event, we incurred extensive amounts of non-recoupable costs well in advance of March. Despite the early-season drama, its still (almost) anyones game to win. When an event cancels, we will always send you a notice via email with the applicable terms and options. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. A full-service national event ticket marketplace. If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. No wonder its tickets are so expensive! THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. Aegean Airlines refunds one ticket but not the other. 2023 Vivid Seats LLC. (1) If you bought a ticket to an event that was cancelled, you may already have gotten a credit in your Vivid Seats account that you can use to buy tickets to future events. The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. The exact delivery location for Special Delivery orders will be designated by the seller. The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). Disney is waiving all cancellation and change fees up to the date of check-in for reservations with arrivals through June 30.. When tickets are shipped to you, it is your responsibility to confirm that the tickets delivered to you are consistent with the order you placed. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced, Live Nations website reads. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Opening safely is a very complex project that involves countless new procedures and equipment, all of which require extensive training. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, the entity putting on the event has announced a seating or attendee capacity reduction of greater than 15%, Vivid Seats, at its sole option, reserves the right to cancel tickets for seating locations eliminated by the venue or to deem such event cancelled in its entirety. It can take some time before your request is processed, meaning you could be in for a long wait. No agency, partnership, joint venture or other relationship is intended or created by your use of the site. Please keep your tickets in a safe place. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Check out our directory. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. All orders are subject to ticket availability. . This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats sole, reasonable discretion. Nellis, et al. As always, we encourage customers to follow our Trust & Safety page for more information on protecting ticket purchases. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. Himberger planned to travel to Atlantic City in July 2020 for the show. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT These Bank of America fees drained my kids savings account. Since we last reported on how to get your money back, several ticketing sites have updated their terms and conditions, so weve updated this post with the latest information. No, Vivid Seats will not grant you a refund for postponed events. Upon seller confirmation, your method of payment will be charged. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Even as states around the country begin to reopen, it looks like it will take some time until things are totally back to normal in the entertainment industry. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. Any buyers whose tickets have been cancelled pursuant to this paragraph shall receive compensation for such cancellation as described above. For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. Delivery will occur on or before the delivery date on the listing, regardless of delivery method. VIVID SEATS IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. Many tickets are accessible only through display via a mobile device. Box Office . While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. THESE SALES TERMS AND CONDITIONS (SALES TERMS) CONTAIN ANARBITRATION AND DISPUTE RESOLUTION PROVISION THAT REQUIRES YOU AND VIVID SEATS, LLC (VIVID SEATS) TO RESOLVE DISPUTES (WITH CERTAIN EXCEPTIONS) BY BINDING AND EXCLUSIVE ARBITRATION INSTEAD OF IN COURT OR BEFORE A JURY, UNLESS YOU CHOOSE TO TIMELY OPT OUT. DoNotPay can help you sue the company in small claims court. In the event that you dispute a charge with the card issuer and it is determined that the charge was valid and not the result of credit card or other payment fraud, Vivid Seats has the right to (i) seek payment, including all associated fees, by whatever lawful means necessary, including using collection agencies and legal proceedings; and (ii) refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and Vivid Seats may prohibit future purchases by all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision. This article was published on March 29, 2022, and updated on April 27, 2022. Fill out this form for a FREE and prompt case evaluation. 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